Terms of Service

Overview

This website is operated by Cozora ("we", "us", "our"), a trading name of Julien Ritzenthaler EI. Cozora offers this website, including all information, tools and services available from it, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site or purchasing from us, you engage in our "Service" and agree to be bound by these Terms of Service, including the additional policies referenced here by hyperlink: our Privacy Policy, Shipping Policy and Refund and Return Policy.

Please read these Terms carefully. If you do not agree to all of them, you may not access the website or use any service.

Section 1 — Online store terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state of residence. You may not use our products for any illegal or unauthorized purpose, nor may you violate any law in your jurisdiction in using the Service. A breach of any of these Terms results in immediate termination of your access.

Section 2 — General conditions

We reserve the right to refuse service to anyone, for any lawful reason, at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service or the website without our express written permission.

Section 3 — Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.

Section 4 — Modifications to the service and prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service, or any part of it, without notice at any time. We are not liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

Section 5 — Products and pricing

Products are available exclusively online and in limited quantities. We have made every effort to display product colors and images accurately, but we cannot guarantee that your screen displays colors accurately.

Where we display a comparison price alongside our selling price, the comparison price is the price at which the item has actually been offered by us. We do not use comparison prices at which an item has never been sold.

Our products are consumer electronics and sleep accessories. They are not medical devices. Nothing on this site is intended to diagnose, treat, cure or prevent any disease or medical condition, including any sleep disorder.

We reserve the right to limit the sales of our products to any person, geographic region or jurisdiction, and to limit quantities. All descriptions and prices are subject to change at any time. Any offer made on this site is void where prohibited.

Section 6 — Accuracy of billing and account information

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household or per order, including orders placed under the same customer account, the same payment method, or the same billing or shipping address. If we change or cancel an order, we will attempt to notify you at the email address provided at the time of the order.

You agree to provide current, complete and accurate purchase and account information, and to update it promptly so that we can complete your transactions and contact you.

Section 7 — Optional third-party tools

We may provide access to third-party tools over which we have no control. You use them at your own risk, and you should review the terms of the relevant third-party provider.

Section 8 — Third-party links

Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for their content or accuracy, and we make no warranty regarding them. Complaints or questions regarding third-party products should be directed to the third party.

Section 9 — Customer reviews and user submissions

We publish customer reviews. Reviews are collected from verified buyers of the product being reviewed.

If you submit a review, a comment, a photo or any other material ("submissions"), you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, edit for length and clarity, publish and display that submission in connection with our products and marketing. You retain ownership of your submission.

You agree that your submissions reflect your genuine experience of the product, are not made in exchange for compensation unless that compensation is disclosed, and do not infringe the rights of any third party or contain unlawful, abusive or obscene material.

We do not suppress, edit or refuse to publish reviews on the basis that they are negative. We may remove a submission that is unlawful, off-topic, fraudulent, or that does not relate to a genuine purchase.

We are under no obligation to maintain any submission in confidence, to pay compensation for it, or to respond to it.

Section 10 — Personal information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 — Errors, inaccuracies and omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice, including after you have submitted your order.

Section 12 — Prohibited uses

You are prohibited from using the site or its content: for any unlawful purpose; to solicit others to perform unlawful acts; to violate any regulation, rule, law or local ordinance; to infringe our intellectual property rights or those of others; to harass, abuse, insult, harm, defame, intimidate or discriminate; to submit false or misleading information; to upload viruses or malicious code; to collect or track the personal information of others; to spam, phish, pharm, pretext, spider, crawl or scrape; for any obscene or immoral purpose; or to interfere with or circumvent the security features of the Service.

Section 13 — Disclaimer of warranties; limitation of liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free. The Service and all products delivered to you through the Service are, except as expressly stated by us, provided "as is" and "as available" for your use, without any representation, warranty or condition of any kind, express or implied, including all implied warranties of merchantability and fitness for a particular purpose.

In no case shall Cozora, our directors, officers, employees, affiliates, agents, contractors, suppliers or service providers be liable for any indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, lost revenue, lost savings or loss of data, arising from your use of the Service or of any product purchased through it.

Where liability cannot be excluded, our total liability to you for any claim arising out of or relating to these Terms or your order shall not exceed the amount you paid for the product giving rise to the claim.

Some states do not allow the exclusion or limitation of certain warranties or of liability for incidental or consequential damages. In those states, our liability is limited to the maximum extent permitted by law, and nothing in these Terms limits any right you have under the consumer protection laws of your state.

Section 14 — Indemnification

You agree to indemnify and hold harmless Cozora and our affiliates, officers, agents and employees from any claim or demand, including reasonable legal fees, made by any third party due to your breach of these Terms or your violation of any law or of the rights of a third party.

Section 15 — Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision is severable and does not affect the validity and enforceability of the remaining provisions.

Section 16 — Termination

These Terms are effective unless and until terminated by either you or us. You may terminate them at any time by ceasing to use the Service. If in our sole judgment you fail to comply with any term, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

Section 17 — Entire agreement

These Terms, together with the policies referenced in them, constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements, communications and proposals.

Section 18 — Order issues

For non-delivery, a damaged parcel or any other problem with an order, please follow the procedure set out in our Refund and Return Policy before opening a payment dispute. Once a chargeback is opened, the funds are automatically reversed by the payment processor and we are unable to continue assisting you directly.

Section 19 — Changes to these Terms

You can review the most current version of these Terms at any time on this page. We reserve the right to update, change or replace any part of them by posting updates to our website. Your continued use of the website following the posting of changes constitutes acceptance of those changes.

Section 20 — Contact

Questions about these Terms should be sent to support@cozoraco.com.

Cozora is a trading name of Julien Ritzenthaler EI.