Every order ships with a tracking number. Here is how to follow yours.
Find your tracking number
As soon as your order leaves our fulfillment center, we email you a tracking number. It is in the message with the subject line "Your order is on the way". If you cannot find it, check your spam folder, then email us.
Track it
Open the tracking link in that email, or paste your tracking number into the carrier's site. Allow 24 to 48 hours after you receive the number for the first scan to appear. Until then, the carrier has the parcel but has not scanned it yet.
What is normal
- Orders are processed within 1 to 2 business days.
- Delivery takes 5 to 10 business days after dispatch.
- Tracking can stay quiet for several days while a parcel is in transit or in customs. This is normal and does not mean the parcel is lost.
If tracking stops moving
If there is no movement for more than 10 business days, email us at support@cozoraco.com with your order number. We open an investigation with the carrier and come back to you within 7 business days. If the parcel is confirmed lost, we reship it or refund you in full, whichever you prefer.
Duties
All import duties are already included in the price you paid. You will never be asked to pay anything to the carrier on delivery.
Still stuck?
Email support@cozoraco.com with your order number and we will answer within one business day.