Shipping policy

Shipping Policy

By placing an order you acknowledge and accept this Shipping Policy.

Where we ship

We currently ship to the United States only. Orders with a delivery address outside the United States will be cancelled and refunded in full.

Processing time

Orders are processed within 1 to 2 business days after your order confirmation, excluding weekends and public holidays. You will receive a second notification once your order has shipped.

Delivery time

Estimated delivery is 5 to 10 business days after dispatch.

Total estimated time from order to delivery is therefore 6 to 12 business days.

These are estimates, not guarantees. Delivery can take longer because of customs inspection, carrier delays, weather or peak season volume.

If we cannot ship your order within the estimated time, we will email you before the original estimated shipping date, give you a revised date, and offer you the choice between waiting or cancelling for a full refund. If you do not reply, and we cannot ship within 30 days of your order, we will cancel and refund your order automatically.

Tracking

A tracking number is emailed to you when your order ships. Allow 24 to 48 hours for the first scan to appear. Orders shipped from an international origin may show no movement for several days while in transit or in customs.

Duties, taxes and customs

Your order ships from our overseas fulfillment center and is imported into the United States.

All applicable United States import duties, tariffs and customs processing fees are already included in the price you pay at checkout. You will not be asked to pay anything to the carrier on delivery. If a carrier ever invoices you for duties on a Cozora order, forward us the invoice and we will reimburse you in full.

Sales tax, where applicable to your state, is calculated and shown at checkout before you pay.

Address accuracy

Please check your shipping address carefully before completing checkout. We can correct an address only before dispatch. Once an order has shipped we cannot reroute it, and we are not responsible for parcels delivered to an incorrect address supplied by the customer.

Lost, delayed or stolen parcels

If tracking shows no movement for more than 10 business days, contact us and we will open an investigation with the carrier. Please allow up to 7 business days for the investigation to complete. If the parcel is confirmed lost, we will reship it or refund you in full, at your choice.

Once a carrier confirms delivery to the address you supplied, we are not responsible for parcels that are subsequently lost or stolen. If your delivery location is not secure, we recommend shipping to a workplace or a parcel locker.